Privacy Policy

Last updated: 1/13/2026

1. Introduction

NeuraSubtitle ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

  • Name and email address
  • Account credentials
  • Payment information (processed through third-party providers)
  • Subtitle files and content you upload

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage, including:

  • IP address and browser type
  • Device information
  • Usage patterns and preferences
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and manage subscriptions
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns
  • Detect, prevent, and address technical issues

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information. Your subtitle files are stored securely using Amazon S3, and we use encryption to protect data in transit and at rest.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our service (e.g., cloud storage, payment processing)
  • When required by law or to protect our rights
  • In connection with a business transfer or merger
  • With your explicit consent

6. Third-Party Services

Our service integrates with third-party services including Firebase (authentication), RevenueCat (subscription management), and OpenAI (translation services). These services have their own privacy policies governing the use of your information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through our support channels.