Frequently Asked Questions

What is NeuraSubtitle?

NeuraSubtitle is an AI-powered platform that helps you translate, clean, and convert subtitle files. Upload your SRT, VTT, or TXT files, choose target languages, and get professionally translated subtitles with automatic timestamp correction and smart cleanup.

How do credits work?

Credits are consumed based on the number of characters in your subtitle file and the number of target languages:

• 1 credit = 1,000 characters
• Credits are multiplied by the number of target languages
• Example: 20,000 characters × 3 languages = 60 credits

What file formats are supported?

We support the most common subtitle formats: SRT (SubRip), VTT (WebVTT), and TXT. You can upload files in any of these formats and export to any supported format.

Which languages are supported?

NeuraSubtitle supports translation to and from a wide range of languages, including major languages such as English, Spanish, Portuguese, French, German, Italian, Japanese, Chinese, and many more. Our AI translation is specifically optimized for subtitle content.

How accurate are the translations?

Our AI translation is specifically trained for subtitle content, ensuring natural and culturally appropriate translations. The system considers context, timing constraints, and subtitle-specific formatting to deliver high-quality results. However, we recommend reviewing translations for specialized or technical content.

Can I try the service for free?

Yes! New users receive 100 free credits when they create an account. No credit card required. This allows you to test the complete workflow and see the quality of our translations.

What happens to my files after processing?

Your files are stored securely using Amazon S3. You can access and download your processed files at any time through your dashboard. Files are retained according to our data retention policy, and you can delete them at any time.

How long does processing take?

Processing time depends on the size of your file and the number of target languages. Most jobs are completed within a few minutes. Pro and Agency plan subscribers receive priority processing for faster results.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time through your account settings. Your subscription will remain active until the end of the current billing period, and you'll continue to have access to all features until then.

Do unused credits roll over?

Monthly credits reset at the beginning of each billing cycle. Unused credits from the previous month do not roll over. We recommend using your credits before the end of your billing period.

Is my data secure and private?

Yes. We take data security and privacy seriously. Your files are encrypted in transit and at rest, stored securely on Amazon S3, and we never share your content with third parties except as necessary to provide our services. Please review our Privacy Policy for more details.

What payment methods are accepted?

We accept major credit cards and process payments through secure third-party payment processors. All payment information is handled securely and we do not store your full payment details.

Can I get a refund?

Refund policies vary by plan and jurisdiction. Please contact our support team if you have questions about refunds. We're committed to ensuring customer satisfaction.